Return and Exchange Policy

Return Policy

G.EN has a 7-day exchange policy. If you would like to exchange your order, please return it within 7 days of receiving it. We only accept returns if the product is defective or different from what you ordered.
Please note that we cannot accept returns or exchanges for reasons of customer convenience, such as if the product is different from what you expected, due to the nature of the product and hygiene reasons.

Exchange Policy

As a general rule, we will promptly exchange the product for a good one only if the product is defective upon delivery or is different from what you ordered. The exchanged product must be in perfect condition with no signs of wear or damage, and in the original packaging.
If you would like to exchange the product, please contact us at info@genprojectokyo.com within 7 days of receiving the product.
In addition, when exchanging an item, the item must be in the same condition as when it was purchased (packaging, plastic, accessories, labels, etc.). For more information, please contact us .
The above return and exchange policy applies during the sale period.
- Please note that we will not be able to accept returns or exchanges if you return the product without contacting us in advance.
- If signs of use, scratches or stains are found, we may refuse to accept the return.
- If we are unable to provide a replacement item due to stock availability, we will cancel your order and refund the full amount.