Privacy Policy

G.EN Co., Ltd. (hereinafter referred to as "the Company") takes data privacy seriously and strives to be open and transparent regarding the processing of your personal information. To this end, we have established this policy regarding the handling and protection of your personal information.

1. Person responsible for handling personal information

Any personal information you submit will be handled by G.EN Co., Ltd. and will be responsible in accordance with applicable data protection laws, including the Act on the Protection of Personal Information in Japan.

2. Where is your data stored?

The data collected by our company is stored and processed mainly on servers in Japan . To the extent necessary to provide services, data may be transferred to and processed by service providers outside Japan. In such cases, we will take protective measures that comply with the standards set by the Personal Information Protection Commission of Japan .

3. Right of access to data

We will not transfer, sell, or exchange your data with third parties for marketing purposes. When providing data to third parties necessary for the provision of services (payment processors, delivery companies, etc.), we will obligate them through contracts to protect the data and prohibit its use for purposes other than those stated.

4. Legal basis for processing

The legal basis for our processing of personal information is one of the following:
・To fulfill a contract with a customer
・When there is consent from the customer
- To fulfill legal obligations
・For our legitimate interests (maintaining site security, improving services, etc.)
In each case, we will inform you accordingly about the purposes of the processing and whether provision is optional and about the possible consequences of non-provision.

5. Use of Cookies

When you visit our website ( genprojectjp.com ), we may use "cookies" to store information on your device. Cookies enable us to analyze site usage and customize the display to suit your preferences.
There are two types of cookies: those that are permanently stored and session cookies that are deleted at the end of the browser session. We mainly use cookies for purposes such as compiling statistics and remembering the display language, and unless otherwise specified, they are not used to collect personally identifiable information.
You can refuse to accept cookies in your browser settings, but in that case some functions of the website may not function properly.

6. Your Rights

You have the following rights under applicable data protection laws:
・Right of access : The right to request disclosure of your personal information that we store.
Right to rectification : The right to request the correction of inaccurate or incomplete personal information.
- Right to erasure ("right to be forgotten"): The right to request the deletion of personal information under certain conditions (excluding transaction records, etc., which are required to be kept by law).
- Right to restriction of processing : The right to request the suspension of processing under certain conditions, such as when there is a dispute over the accuracy of the data.
・Right to data portability : The right to receive the data you have provided in a machine-readable format or to request that it be transferred to another business.
Right to object : The right to object to processing that is based on our legitimate interests or for direct marketing purposes (including profiling).
・Right to withdraw consent : For consent-based processing, you have the right to withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing before your withdrawal.

7. How to exercise your rights

If you wish to exercise any of the above rights, please contact us at the address below. We may ask you to provide identification as necessary to verify your identity.
Contact: info@genprojectjp.com
If you are dissatisfied with our response, you have the right to lodge a complaint with the competent supervisory authority, such as the Personal Information Protection Commission .

8. Personal Information We Collect

The personal information we collect online may include:
・Name, address (billing address/delivery address), email address, telephone number.
- Purchase history, product information (size, etc.), price, purchase date.
- How you use our website (including non-personally identifiable information collected through cookies).

9. Security Measures

To protect the security of your personal information, we use SSL (Secure Socket Layer) encryption technology for data transmission to and from our website. When placing an order, you can check the validity of the encryption by clicking the padlock icon displayed near the address bar of your browser.

10. Privacy Policy Updates

We will update this policy as necessary. The latest version will always be posted on our website, genprojectjp.com . If there are any significant changes to the content, we will notify you by appropriate means.

11. Other Important Matters

・Provision to third parties : We will not sell or share your personal information with third parties without your consent, except as permitted by law.
・Unsubscribe from our newsletter : If you no longer wish to receive marketing emails from us, you can unsubscribe at any time by following the "unsubscribe" link in the email or by contacting us at info@genprojectjp.com .
・Copyrights and Trademarks : The copyright and trademark rights of the content on this site (text, photos, logos, designs, etc.) belong to our company or licensors. Unauthorized use, duplication, or reproduction is prohibited unless for personal, non-commercial purposes. For press inquiries, please contact info@genprojectjp.com .
- Resale Policy : Our products are sold for personal use and we may refuse purchases for the purpose of resale.
・Age restrictions : Purchases of our services and products are limited to those aged 18 and over. Purchases by those under 18 require parental consent.
・Governing Law : This policy and the relationship between you and our company shall be governed by and construed in accordance with the laws of Japan .
Last updated: December 11, 2025