Shipping Information

Delivery

We offer free worldwide shipping on all orders, delivered by DHL Express.

Japan - 1 to 3 business days

Europe - 1 to 4 business days

Other regions - 3-5 business days

Please note that delivery times are estimates only and delivery to areas far from urban areas may take longer.
Once your order is placed, it will be dispatched within 48 business hours. During sales periods and holidays, orders may increase significantly and delivery times may be longer.

Taxes and duties

All orders include VAT and customs duties in the price, so you will not be charged any additional fees when you receive your package.

There is no additional charge when you receive your package.

insurance

At G.EN, your items are insured during the shipping period leading up to delivery.